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Microsoft Office 365: Seven Things You Need To Do To Make Sure You Stay Connected
Microsoft Office 365: Seven Things You Need To Do To Make Sure You Stay Connected Microsoft Office 365 – be prepared! Many organisations are either considering (or are in the process of) moving some or all of their applications...
Read moreThe Red Arrows and The Americas Cup – team work to aspire to
The Reds and The Americas Cup – team work To aspire to Reds and Americas Cup – great examples of team work I am always amazed whenever I see the Red Arrows. I have seen several other very good...
Read moreStrangers, squirrels, beavers, geese and dolphins
Strangers, squirrels, beavers, geese and dolphins Unreal – fancy being scared senseless? “Then I recommend a force 8 on a 46ft boat in St David’s channel at 4am with very little sleep for two days and all the food...
Read moreWhy do we need a positive mental attitude?
Why do we need a positive mental attitude? IT teams need a positive mental attitude to survive and thrive Whatever we do in life there will always be things going on that we have little or no control over....
Read moreCustomer Service – Warner Leisure Hotels
Customer Service – Warner Leisure Hotels Customer Service and ghostly goings on Warner Leisure Hotels have been an Astro customer for many years. I have visited many of their hotels in my role supporting their network infrastructure. I have...
Read moreCustomer Service – British Gas
Customer Service – British Gas Customer Service – gas powered magic Some time back I received an email from a customer on a bleak Monday morning. Our installation team were still on site after a major weekend office shuffle...
Read moreWhat can Disneyland teach IT teams about Customer Service?
What can Disneyland teach IT teams about Customer Service? Customer Service and magical experiences When I was thinking about a title for a blog about customer service Disneyland kept springing to mind. Purely from personal experience over the years...
Read moreA passion for Customer Service
A passion for Customer Service A passion for customer service earns Astro another TGI Friday’s award I planned on publishing a blog about customer service entitled ‘What Disneyland Can Teach IT Teams’. However, earlier this year my daughter Sarah...
Read moreIT Directors Forum Spring 2016 – Part 3
IT Directors Forum Spring 2016 – Part 3 The IT Directors Forum – delegates, suppliers, Karaoke cruising and ‘Operation Age Concern’ “I risked a second Karaoke offence, and I suspect a lengthy incarceration to satisfy my one and only...
Read moreIT Directors Forum Spring 2016 – Part 2
IT Directors Forum Spring 2016 – Part 2 The IT Directors Forum – deck walk, death walk and the curse of Black Jack It was an amazing place to be walking around the several open decks of the Arcadia...
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